FAQ
Understanding FAQ: What You Need to Know
FAQ stands for Frequently Asked Questions. It is typically a section on a website where common inquiries about a service or product are addressed. This helps users quickly find information and understand more about the topic at hand. By providing clear answers, FAQs save time both for visitors and customer support teams.
How does AmeriLuxe Essentials ensure the sustainability of its products?
Our commitment to sustainability is woven into the very fabric of our business ethos. We meticulously select products that are not only crafted with eco-friendly materials but also support fair trade practices. By choosing AmeriLuxe Essentials, you are not merely purchasing a product; you are participating in a broader movement that champions ethical sourcing and environmental stewardship.
Do you offer a Loyalty Rewards Program?
Yes, We’re excited to show our appreciation through our exclusive Loyalty Rewards Program! By creating an account, you’ll earn points for various activities on our site, such as referrals and purchases. These points can be redeemed for discounts on future purchases—the more points you collect, the more you save!
Who can join?
Anyone with an account is automatically enrolled in the program.
Ho do I earn and redeem points?
You earn loyalty reward points through various activities, such as referring friends and making purchases. To explore all the ways you earn reward points, click on the "Ways to Earn" tab in the in the Loyalty Rewards Program page menu. There, you'll find a list of all the rewards we offer. If you have sufficient points, you can redeem them for a reward.
Is there a limit to the number of loyalty rewards points I can earn?
No. Go ahead and earn as many as you can.
What do the 'approved', 'pending', and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately.
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
Do you offer international shipping?
Currently, AmeriLuxe Essentials focuses on fulfilling orders within the contiguous United States. We do not offer international shipping at this time, but we are continually evaluating our shipping policy to better serve our esteemed clientele. Please let us know if you need special shipping (Hawaii, Alaska, Canada, etc) needs and we will work with you to ship your desired products in support of your refined lifestyle.
What is your return policy if I am not satisfied with my purchase?
At AmeriLuxe Essentials, your satisfaction is paramount. If you find yourself unsatisfied with your purchase, we invite you to reach out to our customer service team within 6 days of receipt and return the item in question within 30 days of receipt. We offer store credit in lieu of a refund, ensuring that you can select another exquisite item that better suits your desires. Please note that items must be returned in their original condition, unworn and unused, to qualify for a return. Additional details are provided in our return and refund policy.
What should I do if my order arrives damaged or incorrect?
We strive for excellence in every order, yet if you receive a damaged or incorrect item, we urge you to contact us immediately. Our team will work diligently to rectify the situation, ensuring that you receive the quality and service you deserve.Additional details are provided in our return and refund policy.
How can I contact AmeriLuxe Essentials for further inquiries?
We are here to assist you with any inquiries you may have. You can reach our dedicated customer service team via email at info@ameriluxe-essentials.com or by calling us at 1 (860) 248-6911. Our customer service hours are Monday to Friday from 9 am to 5 pm, and Saturday from 9 am to 12 pm. The following link provides more details about how to contact us.